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Utilities with Homebox - Bale and Anchor

We make moving smoother by handling essential utilities on your behalf. We work directly with the team at Bale and Anchor to manage and bill for your electricity and water supply, ensuring you only pay for what you use and that everything is set up correctly from day one.
 
The electricity and water supplies at Bale and Anchor are provided through commercial building-wide contracts. Because this is a commercial setup, suppliers are pre-selected by the building and
residents are not able to choose their own. Heating is generated by Bale and Anchor on-site.
 
Bale and Anchor are your supplier, who resell electricity and water which is supplied to the building. Each apartment has sub-meters that track exactly what you use, covering things like lighting, appliances, hot water, and heating.
Support
Please contact Homebox for support in the first instance regarding your billing
Post: Homebox, PO Box 1404, Crawley, RH10 0SY
Email: support@homebox.co.uk
Whatsapp: 0735 300 2806 (available Monday-Friday, 9am-5pm)
Cancellation

Electricity and water is provided by building management, it is not possible to change suppliers or to cancel your contract separately from your tenancy or lease.

Your Tariff details
Electricity Supplied by Bale & Anchor
Unit rate / kWh £0.24796
Standing Charge / day £0.09626
Hot Water Heating Supplied by Bale & Anchor
Unit rate / kWh £0.24796
Standing Charge / day £0.63
Water Supplied by Bale & Anchor
Unit rate / m3 £4.2067
Standing Charge / day £0.04347
 
 All tariffs are variable. Tariffs correct as of 12/08/2026.
Your bill statement will confirm the correct tariff. 
 
Electricity Tariff
Your electricity tariff may be varied, at anytime, without notice and retrospectively as it is based on the amount paid by Bale & Anchor for the electricity imported to the building. The tariff will vary based on the amount of energy used in the building, including the total amount of energy used and the amount used at specific times. This is to make sure you are not charged more than what Bale & Anchor have paid for electricity under Ofgem's Maximum Selling Price rules. Electricity rates above exclude VAT which is charged at 5%.
 
Hot Water Heating Tariff
Your hot water tariff covers the energy used to heat the water only, it does not include the supply of water.
You will be provided at least 30 days notice where the cost increases. The Heating standing charges covers any maintenance of the heating system, your meters and cost of billing. Hot water rates above exclude VAT which is charged at 5%.
 
Water / Wastewater Tariff
Your water tariff includes the supply of water for both cold water and hot water. The tariff will increase on 1 April each year, and your bill may be amended retrospectively to make sure you are charged the correct tariff. You will never pay more than the amount paid by Bale & Anchor under Ofwat's Maximum Selling Price rules.
 
Your water unit rate is based Thames Water charges: the water supply unit volume charge (per cubic metre) plus the foul water drainage unit volume charge (per cubic metre). The standing charge and any other fixed charges are then split across all properties, and a 2.5p per day administration fee is then added.
 
Tariffs available on this page may be outdated, please check your bill statement for the correct tariff or reach out to our support team at support@homebox.co.uk