Residential Terms and Conditions
Important Information
Our complete terms and conditions are contained after this section, but some important points for you to know before you become a customer are set out below.
About Us
We are Homebox, a trading name of Billing Better Limited (Company number: 10444812).
Homebox provides a bills management service which allows individuals and groups of residents to consolidate multiple bills at their domestic property. You will be able to choose which bills we manage which are subject to their own individual terms and conditions.
How to contact us
You can contact us through one of the following options during business hours
Post: Homebox, PO Box 1404, Crawley, RH10 0SY
Email: support@homebox.co.uk
Phone: 020 8106 1894
Email: support@homebox.co.uk
Phone: 020 8106 1894
Fees and charges
You will make payment to Homebox on a monthly basis by direct debit which we deposit into a household e-money account. This payment is not directly a fee or charge, and may vary depending on the cost of your bills at the property or any one-off charges.
From your household e-money account we will:
• make payment to each Supplier for any due bills;
• collect the agreed Homebox Service fee; and
• pay any one-off installation, set-up costs or cancellation fees.
• collect the agreed Homebox Service fee; and
• pay any one-off installation, set-up costs or cancellation fees.
A minimum Homebox service fee of £15 is payable monthly. Over 12 months the minimum total service fee is £180. Your agreed service fee is shown when you sign up.
Subscription and fee increases
Your Homebox service is a monthly subscription that will continue for a period of 12 months.
This agreement will roll over at the end of the first year of this Agreement for subsequent annual periods until you cancel your subscription or the tenancy end date.
You are responsible for paying the service fee until the agreement comes to an end. We will send you a reminder notice 30 days before your agreement is first renewed and then every 6 months.
Cancellation and cooling off period
You may cancel at any time by providing us with 30 days notice by contacting us and paying the minimum service fee for each remaining month of your agreement.
You can cancel your Subscription within 14 days of signing up or renewal under your cooling off rights. You should send us the Model Cancellation Form that is available at the end of this Agreement. We will send any refunds due to you within 14 days when using your cooling-off rights.
The cancellation of the Homebox service does not cancel all bills we manage for you and you may be liable for any early termination fees or cancelled installation fees to the bill provider.
Complaints and legal
You can find a copy of our complaints procedure on our website at homebox.co.uk/complaints
This agreement is governed by the laws of England and Wales, and does not affect your statutory rights under the Consumer Rights Act 2015 and Digital Markets, Competition and Consumers Act 2024.
1.1
What this Agreement Covers: This Agreement contains the terms and conditions on which we supply the Services and our Platform to you. Please read this Agreement carefully before you accept this Agreement. This Agreement tells you who we are, how we will provide the Platform and Services to you, how you and we may change or end this Agreement, what to do if there is a problem with the Platform or Services and other important information. A list of definitions can be found in Section 11.
1.2
How to contact us: If you think that there is a mistake in this Agreement, have a complaint or require any changes to this Agreement, please contact us to discuss (using our contact details which you can find above in the Important Information).
1.3
This agreement (Agreement) is entered into between Billing Better Limited, a company registered in England and Wales at 124 City Road, London, England, EC1V 2NX with company registration number 10444812 (we, us or our) and you, together the Parties and each a Party. We operate from Magellan Terrace, Crawley, RH10 9PJ.
This agreement (Agreement) is entered into between Billing Better Limited, a company registered in England and Wales at 124 City Road, London, England, EC1V 2NX with company registration number 10444812 (we, us or our) and you, together the Parties and each a Party. We operate from Magellan Terrace, Crawley, RH10 9PJ.
1.4
In this Agreement, You means the person or entity registered with us as an Account holder.