On 1 April 2025, Rebel Energy stopped trading after they failed to meet certain Ofgem financial requirements. Due to this, on 7 April, Ofgem appointed British Gas as the Supplier of Last to take over the energy supply for all Rebel Energy customers.

As a regulated electricity supplier, Rebel Energy were required to ring fence a minimum amount of money for what is known as the renewables obligation. Rebel Energy were required to hold over £5million in funds for this, but only held around £475,000. Ofgem notifed Rebel Energy of this failure and ordered them to rectify this issue within a month. 

When it became clear that Rebel Energy would not be able to rectify this issue and they would not have enough funds to cover the obligation by the deadline, they informed Ofgem.

An energy supplier very strict requirements on how much money they must have available which means that while they have gone into administration, there is still significant amounts available to close down the company. This will usually be paid to the new supplier to cover any credit balances and operational costs.

More information about what happened can be found on the Ofgem website.

We understand this may be frustrating. We will assist wherever possible in reviewing the status of your dispute. However, due to the current circumstances, the action Rebel energy can take may be limited.

In some cases, we may need to raise a new query or dispute with British Gas, particularly if the issue relates to ongoing supply or metering.

We're very sorry for the inconvenience this may cause.

We are in regular communication with both Rebel Energy and British Gas, and will direct any disputes to the correct supplier.

If you left Rebel Energy and your account was already closed before they ceased trading, they are still responsible for issuing your final bill and settling your account up to the point you left.

However, because Rebel Energy has entered Ofgem’s Supplier of Last Resort (“SoLR”) process, British Gas has taken on certain responsibilities – including managing any credit balances and supporting customers during this transition

Even if you were no longer an active customer, British Gas may still handle aspects such as credit refunds or metering-related matters as part of the SOLR obligations.

In general, British Gas will manage most issues except for customers who closed their Rebel Energy account before 7 April and owe money to Rebel Energy.

We understand that you may be waiting for the status of your final balances and credits. Rest assured, these are currently being carefully finalised. It's important to note that refunds are managed through Ofgem, the regulatory body, and we do not directly handle your funds. Therefore, we kindly ask for your continued patience and should you require an update, please contact Ofgem.

We are in direct communication with the senior leadership team at British Gas and Rebel Energy to ensure that all matters are addressed efficiently. We will keep you informed and provide weekly updates on the next steps, as soon as our discussions with British Gas make progress. 

We are in constant communication with both British Gas leadership and the Rebel Energy administrators to get the new accounts set-up and confirm any final bills. Where there are issues we are sharing these directly with each supplier; however, we appreciate this is a complex process to make sure that everyone's balances are correct and you have only been charged for the energy you have used.

As soon as we became aware that Rebel Energy would not be able to continue supplying energy, we have been in communication with other energy suppliers. On 7 April 2025, Ofgem announced that British Gas would be the Supplier of Last Resort for all Rebel Energy customers.

To help us manage your bills as efficiently as possible, we work with energy suppliers to help us communicate with them about your account and to confirm your bill amounts so that we can make payment.

Both Homebox and each energy supplier wants to ensure that we are protecting your data and that you receive all the information you need about your energy supplier. We do lots of work in the background to make sure we all follow the regulations and licencing rules.

Unfortunately, the main delay is the process of transferring all of the accounts between suppliers, and confirming the final balances for each account. There is nothing we are able to do to speed up this process, as much as we would like to. No party is at fault here, it is just a complicated process and we are sorry for the inconvenience we know it causes.

British Gas have published a timeline for the Supplier of Last Resort Process at: britishgas.co.uk/energy/supplier-of-last-resort

The process is currently at the stage of choosing a tariff and issuing final bills from Rebel Energy. As part of this process we have agreed a new tariff for customers which you can find details about here:
help.homebox.co.uk/british-gas-tariff-confirmed

We appreciate that we are receiving a higher level of customer support requests than normal. We have been working to improve our response time and increase capacity in our customer support team.

✅ Yes, please!

Even while this process is ongoing, it’s important to continue uploading your meter readings to your Homebox account. This ensures everything remains accurate when billing resumes.

British Gas may reach out to you directly to schedule an appointment with an engineer where a replacement is needed. If you need an engineer, please contact us, and we will assist in arranging this for you.