How do I change my payment details?

If you need to update your payment details, you’ll first need to cancel your existing direct debit and then set up a new one. This article explains the steps to follow, what to expect after cancellation, and why it’s important to act quickly to avoid missed payments.

Changing your payment details: A step-by-step guide

If your bank account details have changed or you simply need to update your payment information, follow these simple steps to amend your direct debit.

1. Cancel your current direct debit

You’ll need to cancel your existing direct debit before setting up a new one.

• Contact your bank: Ask your bank to cancel your direct debit with Billing Better. Although our current company name is Homebox, our bank account is under our previous name, Billing Better.
• Use online banking: You may also be able to cancel it through your online banking app by visiting the ‘Direct Debits’ section.

👉 Tip: Double-check that the direct debit has been cancelled to avoid duplicate payments or confusion.

2. Set up your new payment

Once your direct debit is cancelled, you’ll receive an automated email from us within 1–2 working days.

• Follow the link: Click the link in the email to re-set up your payment with your new details.
• Complete the setup: Ensure you complete the process to finalise the account update.

💡 Did you know? It only takes a few minutes to re-set up your payment, and once done, your new details will be securely stored.

3. Act quickly to avoid disruption

It’s important to re-set up your payment as soon as possible.

⚠️ Warning:
If you don’t update your payment details within a few days, we won’t be able to collect your payment. This could lead to:

• Unpaid bills
• Warning letters
• Possible action from your bill suppliers

To avoid any issues, make sure your new direct debit is set up promptly.