Mandatory Billing: Bale and Anchor
Mandatory Billing: Bale and Anchor
Category: Mandatory Billing
Audience: Residents at Bale and Anchor
You must have a Homebox account to pay for your electricity, hot water, cold water and heating.
Do I need to submit meter readings?Yes. You must submit meter readings for your electricity, hot water and cold water at the end of each month through the Homebox resident app.
If you do not submit your readings, your bills will be based on estimated consumption. These estimates may not reflect how much you have actually used.
How do I pay?You must pay through Direct Debit.
How are my bills calculated?For the first three months, your utility payments are based on estimated consumption. After the first three months, Homebox reviews your payments against your actual consumption every three months.
If you have built up a credit, it will be used towards your utility costs and your Direct Debit will be lowered. If your consumption has been higher than estimated, your Direct Debit will be increased.
Do I need to tell Homebox when I move out?No. Building management will notify Homebox when your tenancy ends, and your account will be updated accordingly.
However, you must submit your final meter readings for electricity, hot water and cold water through the resident app on the day your tenancy ends.
Your account will close on the day your tenancy ends, and your final bill will be produced within 48 hours.
What happens if I have a credit or outstanding balance?- If your account is in credit: Urban Bubble will refund the credit to you.
- If you owe money: You will either make a one-off payment through Homebox or the outstanding amount will be deducted from your deposit.
Homebox Resident App
You can view your bills, check your account balance, make payments and contact the Homebox Support Team through the Homebox Resident App.
Download the app:
- Apple App Store: https://apps.apple.com/gb/app/homebox-resident-app/id6770580630