Mandatory Billing: Hove Gardens
Mandatory Billing: Hove Gardens
Category: Mandatory Billing
Audience: Residents at Hove Gardens
You must have a Homebox account to pay for your electricity, hot water, cold water and heating.
Do I need to submit meter readings?You do not need to submit monthly electricity meter readings.
However, you must submit your hot water and cold water meter readings at the end of each month through the Homebox resident app.
If you do not submit your water meter readings, your bills will be based on estimated consumption. These estimates may not reflect how much water you have actually used.
How do I pay?You must pay through Direct Debit.
How are my bills calculated?For the first three months, your utility payments are based on estimated consumption. After the first three months, Homebox reviews your payments against your actual consumption every three months.
If you have built up a credit, it will be used towards your utility costs and your Direct Debit will be lowered. If your consumption has been higher than estimated, your Direct Debit will be increased.
Do I need to tell Homebox when I move out?No. Building management will notify Homebox when your tenancy ends, and your account will be updated accordingly.
You must submit your final hot water and cold water meter readings through the resident app on the day your tenancy ends.
Your account will close on the day your tenancy ends, and your final bill will be produced within 48 hours.
What happens if I have a credit or outstanding balance?- If your account is in credit: Hove Gardens will refund the credit to you.
- If you owe money: You will either make a one-off payment through Homebox or the outstanding amount will be deducted from your deposit.
Homebox Resident App
You can view your bills, check your account balance, make payments and contact the Homebox Support Team through the Homebox Resident App.
Download the app:
- Apple App Store: https://apps.apple.com/gb/app/homebox-resident-app/id6770580630