Mandatory Billing: Oakgate and Sherlock Quarter

 

Which utilities do I pay through Homebox?

At Oakgate and Sherlock Quarter, you only need to pay for your hot water through Homebox.

These are Get Living properties. You do not need to submit meter readings because smart meters in your property send daily readings automatically.

How do I pay?

You must pay through Direct Debit.

How are my bills calculated?

For the first three months, your utility payments are based on estimated consumption. After the first three months, Homebox reviews your payments against your actual consumption every three months.

If you have built up a credit, it will be used towards your utility costs and your Direct Debit will be lowered. If your consumption has been higher than estimated, your Direct Debit will be increased.

Do I need to tell Homebox when I move out?

No. You do not need to notify Homebox separately when you move out. Building management will notify Homebox, and your account will be updated accordingly.

Your account will close on the day your tenancy ends, and your final bill will be produced within 48 hours.

What happens if I have a credit or outstanding balance?

• If your account is in credit: Get Living will refund the credit to you.
• If you owe money: You will either make a one-off payment through Homebox or the outstanding amount will be deducted from your deposit.

Homebox Resident App

You can view your bills, check your account balance, make payments and contact the Homebox Support Team through the Homebox Resident App.

Download the app:

• Apple App Store: https://apps.apple.com/gb/app/homebox-resident-app/id6770580630