Mandatory Billing: Understanding Your Heating Bills and Monthly Payments at Candleriggs

 

You make a monthly payment towards your heating costs. However, this payment is initially estimated and is not a fixed charge for unlimited heating.

Your actual heating costs are calculated using your meter readings, which you submit to Homebox. You will receive a monthly bill showing how much heating you have used and the charges for that period.

Why is my monthly heating payment estimated?

Your monthly heating payment is initially estimated for the first three months.

This gives time for your actual heating usage and account balance to be established.

Your estimated monthly payment is not a limit on how much heating you can use. If you use more heating than your payments cover, you may build up a debit balance on your account.

How are my monthly heating charges calculated?

Your monthly heating bill is calculated using your submitted meter readings to work out how much heating you have used.

Your bill will show the charges for your actual consumption.

It is important to submit your meter readings as requested so your bills can reflect your usage as accurately as possible.

What happens if I have paid more than my heating costs?

If your monthly payments are higher than your actual heating charges, the difference will show as a credit balance on your Homebox account.

This means you have paid more than you have been charged so far.

Your credit will be taken into account when your monthly payment is reviewed.

What happens if my heating costs are higher than my payments?

If your actual heating charges are higher than the payments you have made, the difference will show as a debit balance on your account.

This means your heating usage has cost more than you have paid towards it.

Your account balance will be considered when your monthly payment is reviewed, and your payment may increase to help cover your expected costs.

When will my monthly heating payment be reviewed?

Your monthly payment is reviewed every three months.

During the review, Homebox looks at your account balance and heating charges to decide whether your monthly payment needs adjusting.

Your monthly payment may:

• Increase: If your heating charges are higher than your payments and you have built up a debit balance.
• Decrease: If you have built up a credit balance and your payments are higher than your charges.
• Stay the same: If your current payment is appropriate for your usage and account balance.

Is my monthly heating payment a fixed charge?

No. Your monthly payment is an amount paid towards your heating costs. It does not give you unlimited heating.

Your actual charges depend on how much heating you use, as shown by your meter readings.

Your payment is reviewed every three months to help keep it in line with your usage and account balance.

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Important things to remember

• Your initial monthly heating payment is estimated for the first three months.
• Your actual heating charges are calculated using your submitted meter readings.
• You receive a monthly bill showing your heating usage and charges.
• Paying more than your charges creates a credit balance.
• Paying less than your charges creates a debit balance.
• Your monthly payment is reviewed every three months and may increase, decrease or stay the same.

Tip: Submitting your meter readings when requested helps ensure your heating bills accurately reflect your usage.