Moving out of a mandatory Homebox property: How do I get my refund?

If you are moving out of a property where Homebox manages the communal utility services as part of a mandatory utility package, and your final account is in credit, please contact your site team regarding your refund once your final bill has been produced.

If you are moving out of a property where Homebox manages the communal utility services as part of a mandatory utility package, we will need to receive your final meter readings (where applicable) and calculate your final charges before your account can be closed.

Once your final bill has been produced, your account will either show:

• A balance to pay, or
• A credit balance.

If your account is in credit

If your final account is in credit, please contact your site team regarding your refund.

Your site team will be able to advise you on the refund process and any next steps.

Note: For properties with a mandatory Homebox utility package, refunds after you have moved out are managed by your site team.

When should I contact my site team?

Please wait until your final bill has been produced before contacting your site team. This ensures your final balance has been calculated correctly.

Tip: If you're unsure whether your final bill has been issued, you can check your Homebox account or contact our Customer Support team for confirmation.