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Rebel Balance FAQs

Rebel Energy went into administration, and Ofgem appointed British Gas as your new energy supplier through a process called Supplier of Last Resort (SoLR). Because this change happened quickly, we’ve been working hard to finalise your account setup with British Gas and ensure a smooth transition.

Depending on your final balance with Rebel Energy:

  • If your account was in credit:
    This will be transferred to your British Gas account. Once British Gas receives the credit, they will arrange for your refund to be processed.
  • If your account had an outstanding balance:
    The administrator will contact you directly to arrange repayment of the amount owed.

We’ve spoken with the senior leadership teams at British Gas and those managing the Supplier of Last Resort (SoLR) process. The administrator in charge of Rebel Energy’s accounts has now started preparing final bills using opening and closing meter readings. These bills are being passed to British Gas in weekly batches.

Because of the high volume of accounts (around 90,000), the administrator expects it will take around 8–12 weeks to complete everything. The final deadline for completion is currently estimated to be 31st August 2025.

⚠️ Please note:
We cannot choose or influence the order in which bills are processed — this is entirely managed by the administrator. If you’re waiting for a final bill, we ask that you allow time for this process to complete.

Final Bill Refunds

I left Rebel Energy before they went bust and am due a refund.

If your Rebel Energy had started to close your account, but you were still waiting for your final bill from them, then they will be finalising your account as part of concluding their operations. Any credit due to you will be transferred to British Gas – but please note this usually takes 8-12 weeks.

On receipt of your credit, British Gas will create a closed account for you and issue the refund to you.

We apologise that the process is so long, but unfortunately it’s out of both our own and British Gas' hands.

You can check the British supplier update page at britishgas.co.uk/energy/supplier-of-last-resort which is regularly updated and will tell you when British Gas are expecting the credits to come through.

When will Rebel balances be finalised?

Rebel is currently in the process of finalising balances and bills, but due to their ongoing administration status, the exact time-frame for completion remains uncertain. The latest information we have received estimates a completion deadline of 31 August 2025.

Rest assured, once available, all relevant information will be updated on your dashboard. We appreciate your patience and understanding during this period.

What happens to my credit balance with Rebel?

The good news is that domestic customer credit balances are protected by Ofgem regulations. The Rebel Energy administrators of your will finalise your account with them, and provide British Gas with the details of what credit balance remains, which will apply to your new British Gas customer account. It may take at least two-three months before your credit to be transferred, sometimes longer.

It's also important to be aware that if your recent bills with your Rebel were based on estimated, instead of actual meter readings, your final credit may vary significantly from your previous bill.

This part is out of our hands as we have to wait for your Rebel and their administrators to complete the process. We know it isn't an ideal situation, and we'll keep you informed throughout. Any valid credit owing to you will be honoured, and we'll be in touch to tell you when it has been transferred to your new British Gas account.

Money you have paid into your account will be refunded to you if you are in credit. Costs for the energy you have used, but have not had a bill for, will be deducted from your account balance.

Outstanding payments or debts to Rebel

Do I still owe money if Rebel have gone into Administration?

Yes – even though the Rebel Energy is in administration, any energy used up to the date of the Supplier of Last Resort process still needs to be paid for. This helps to ensure a fair and orderly closure of your account.

How can I pay any outstanding Rebel balance?

We will contact you once when we receive your final bill from Rebel confirming any outstanding balance and agree how payment can be made.

If you receive any bills or letters from Rebel Energy, their administrators or Oriel Collections who are helping to collect final balances, please upload these to your Homebox portal. We can then use any balance on your Homebox account to make payment or confirm the final amount due.

If you are struggling with your finances, our team can work out a payment plan with you, and confirm this with the Rebel Energy administrators.

I don't agree with the balance on my Rebel bill

If you believe the bill is incorrect, you can still contact our team to raise a query, and we will raise this with Rebel Energy and British Gas.

Please send us the final meter readings and we can ensure that an accurate final bill is issued.

Still have questions?

We are sorry the experience moving from Rebel Energy to British Gas has taken much longer then we would have liked, as well as the confusion and frustration it has caused our customers. We have tried to provide as many answers as possible  and will keep you updated when we receive confirmation from British Gas and Rebel Energy.

You can find further information about the Supplier of Last Resort process from Ofgem and each supplier's website:

If you do have any questions that we have not been able to answer here, you can reach out to our team. Please note that we are receiving a large volume of calls and messages, and there may be a delay before we can respond.

  • support@homebox.co.uk

  • Whatsapp: +44 735 300 2806