If you were previously with Rebel Energy, your account has now been taken over by British Gas, as Rebel has gone into administration. We understand this may feel uncertain, but rest assured—we’re working closely with British Gas to ensure the transition is smooth and your energy supply remains uninterrupted.

Payments to British Gas are pending payment while we confirm the account reference for each property. As soon we receive the account reference from British Gas we will complete the payment and bring your account up to date.

British Gas are currently in the process of setting up new accounts for all customers who were supplied by Rebel. We are currently coordinating with British Gas to ensure that all bills are set up under our account, and have been since they became the supplier of last resort.

While we continue to collect payments for energy bills to prevent there being a surprise bill later on, we are unable to pay British Gas until they provide us with the correct payment reference for each account. We are in regular communication with British Gas to resolve this.

British Gas have confirmed that they will be suppressing bills while we complete the process to switch from Rebel.

This process is taking much longer then we initially expected, we are doing everything we can to resolve this as quickly as possible.

Our latest information suggests that Rebel Energy will be completing final bills by 31 August and payments from British Gas should start to be processed from this date.

If you have recently moved out or changed energy supplier to a different energy provider, you will be due a final bill from either Rebel Energy or British Gas.

As part of the Ofgem Supplier of Last Resort process, the new energy supplier, British Gas, will take on responsibility for making payments where your final bill is in credit. British Gas are awaiting confirmation of the final bill balance from Rebel Energy.

We understand that you may be waiting for the status of your final balances and credits. Rest assured, these are currently being carefully finalised. We kindly ask for your continued patience, unfortunately we have no ability to speed up the payments, customers who were with Rebel directly are in the same position. 

We do not directly hold your funds and have no ability to make payment to you until we receive any refund from British Gas.

We are in direct communication with the senior leadership team at British Gas and Rebel Energy to ensure that all matters are addressed efficiently. We will keep you informed and provide weekly updates on the next steps, as soon as our discussions with British Gas make progress.