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What should I do If my Virgin Media internet isn’t working?

If your Virgin Media internet isn’t working, the best way to resolve the issue is to contact Virgin Media’s Customer Services team directly. This article explains who to call, what information to have ready, and how to get your internet back up and running as quickly as possible.

How to fix your Virgin Media internet issue

While we’re unable to fix the issue directly, we’re here to guide you through the process of getting support from Virgin Media.

1. Collect all the necessary information

To help Virgin Media diagnose the issue as quickly as possible, make sure to have the following information ready:

  • Business name: Billing Better Limited
  • MAC address: This is located on a sticker underneath your router.
  • Full address: Provide the full address of the property where the internet service is installed.
  • Account number: You’ll find your account number on any correspondence from us or your Virgin Media welcome letter.

2. Contact Virgin Media Customer Services

To get started, call Virgin Media’s Customer Services team on:

📞 0800 052 5761

They’ll be able to investigate the issue and offer solutions to get your internet back online.

3. Additional troubleshooting tips

Before calling, you may want to try the following quick fixes:

  • Restart your router: Turn off your router, wait for 30 seconds, and then turn it back on.
  • Check for outages: Visit the Virgin Media Service Status page to see if there are any known issues in your area.

⚠️ Warning: If the issue persists after trying these steps, contacting Virgin Media is the quickest way to resolve the problem.

Need further assistance?

If Virgin Media needs any additional information or if you encounter any difficulties during the process, feel free to get in touch with us. We’re always happy to help!

📣 We appreciate your feedback
 If this guide was helpful, we’d love to hear from you. Your feedback helps us improve and provide better support.

By following these steps, you’ll be on your way to restoring your internet connection as quickly as possible.