When will my payment show on my Homebox account after paying by link?

If you have made a payment using a secure Homebox payment link, please allow up to three working days for this to show on your account.

Working days are Monday to Friday and do not include weekends or UK bank holidays.

Once you complete the payment, your bank may show the money leaving your account straight away. However, it can take time for the payment to clear through the banking system and be applied to your Homebox balance.

What you need to do

You do not need to send proof of payment straight away. Our system updates automatically once the payment clears.

Tip

If you made the payment on a Friday, over the weekend, or on a bank holiday, it may take slightly longer to appear.

Caution

If your payment has not appeared after three full working days, please contact our support team with:

• The date you made the payment

• The amount paid

• A screenshot or reference number from your bank

This will help us locate your payment quickly.