Why has my Direct Debit changed at Hove Gardens?
Your Direct Debit is reviewed regularly to make sure it reflects your recent utility usage and account balance, helping to keep your account accurate.
At Hove Gardens, we regularly review your Direct Debit to make sure your monthly payment reflects your recent utility usage and account balance.
Our aim is to help keep your account balanced and reduce the chance of you building up a large credit or debit over time.
When do you review my Direct Debit?
We review your Direct Debit after your monthly bill has been produced.
During the review, we compare:
- Your current account balance
- Your recent electricity usage
- Your recent hot water and cold water usage
- Your current monthly Direct Debit amount
This allows us to check whether your monthly payment is still appropriate.
Note: A Direct Debit review does not always mean your payment will change.
Can my Direct Debit increase or decrease?
Yes. Following the review, your monthly Direct Debit may:
- Increase
- Decrease
- Stay the same
This depends on your recent usage and your account balance.
If your Direct Debit changes, we'll contact you before the new amount is collected. We'll tell you:
- Your new monthly payment amount
- When the new payment will start
How are utilities billed at Hove Gardens?
Hove Gardens is supplied through shared commercial utility meters.
Homebox manages the billing and collection of charges on behalf of Hove Gardens for:
- Electricity
- Hot water
- Cold water
Because these utilities are supplied through the building's shared commercial metering system, they are mandatory and cannot be cancelled or switched to another supplier.
Important: Utility services at Hove Gardens are part of the building's communal supply and are not individually switchable.
Do I need to submit meter readings?
Electricity
Electricity meter readings are provided to Homebox each month by the building management team.
You do not need to submit electricity readings.
Hot and cold water
To help ensure your bills remain accurate, please submit your hot and cold water meter readings through the Homebox App around the end of each month.
Tip: Regular water meter readings help make sure you're billed for your actual usage and reduce the chance of estimated charges.
Need help?
If you have any questions about your Direct Debit, billing or meter readings, visit the Help section in the Homebox App.