Why have I received a bill from another provider when I'm paying Homebox?

It's normal to receive a bill from your previous supplier while your utilities are 
being transferred to Homebox. This is part of the standard switching process. To ensure everything is managed smoothly, please upload a copy of any bills you receive to your online account so we can handle them for you.

Why have I received a bill from another supplier?

When you switch to Homebox, your previous supplier may still issue a bill or continue billing until the transfer process is fully complete. This is completely normal and nothing to worry about. The utility industry operates on a timeline where different suppliers manage their billing independently while your switch is processed.

What should I do?

To ensure there are no delays or issues, we ask you to:

• Upload a copy of any bills you receive from your previous supplier to your online Homebox account.

Once you've uploaded your bill, our team will review it and arrange for payment as part of your Homebox service.

Need help?

If you have any concerns about a bill you've received, our support team is here to help. Simply reach out via your Homebox account or contact us directly, and we’ll ensure everything is taken care of.