Getting Started with Homebox
What happens when you join Homebox, to getting your bills set up and organised
- What happens after I sign up with Homebox?
- How does my first payment work with Homebox?
- How to find your energy meters
- Why has my energy not switched yet?
- How do I add a new housemate to my Homebox package?
Your Homebox Dashboard
Manage your account, update details, and understand your dashboard and payment statuses.
- What happens to my money when I make monthly payments?
- How can I see what’s included in my bills package?
- Why don’t my payments to suppliers match my total payment in?
- How can I view a breakdown of my bill?
- What to do when you receive any bills from suppliers
Energy
Understand energy billing, submit meter readings, compare usage, and check tariff details.
- What’s the difference between fixed, standard variable, and unlimited energy tariffs?
- How does energy billing work based on actual usage?
- How does your energy usage compare to the Ofgem national average?
- Why hasn’t my energy price changed?
- What is the Homebox Energy Billing Fee
Water
Learn how water billing works with and without a meter, and how to reduce your water usage.
- How does water billing work?
- What is the difference between a sewage and freshwater supplier?
- Why has my water bill changed?
- How does water billing work with and without a water meter?
- How can I reduce my water bill?
Internet
Get help activating broadband, fixing internet issues, and understanding your Wi-Fi setup.
- Can my internet activation date be sooner?
- What to do if your internet isn't working?
- What happens when an engineer appointment is booked to install my internet?
- What if your router hasn’t arrived?
- How to improve your Wi-Fi signal
Council Tax
Understand council tax bands, how it’s billed, and what to expect when it’s managed by Homebox.
- Understanding council tax bills and payments
- What is council tax for?
- How do council tax bands work?
- What are council tax exemptions?
- Common Council Tax Issues
TV & Licensing
Get support with your TV package and how your TV licence is billed and what to do if you already pay another way.
- How does Homebox set up my TV licence?
- How do I add a TV Licence to my bills package?
- Do I need a TV Licence?
- Getting Help with Your Sky Stream Service
- Getting Help and Support with Sky HD
Homebox Help & Policies
Learn how Homebox works, including our management fee, cancellations, complaints, and key policies. Clear, simple guidance to help you understand what to expect from your Homebox service.
- About our services
- How can I change my payment or direct debit date
- How can I contact Homebox?
- What should I do if I have a complaint?
- How do I cancel my Homebox account