Getting set up

What to expect from the moment you join until your utilities are fully set up.

• Why have I received a bill from another provider when I'm paying Homebox?
• Can I get my internet activated sooner?

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Using your online account

How-to guides on using your online account.

• How can I view a breakdown of my bill?
• When was my payment collected?
• Why don’t my payments to suppliers match my total payment in?
• How do I know if my bills are being paid each month?
• Viewing each monthly payment
• Knowing which utility suppliers are being paid each month

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Understanding your bills

This section explains billing, price changes, and billing periods.

• Why isn’t my bill half the price if my property is electric-only?
• Why is my TruEnergy quote based on an estimate?
• Why has my energy price changed?
• See your Rebel Energy bill in more detail
• How do I know if my bills are based on actual or estimated readings?
• Why have I received a bill in the post?

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Payments

Everything you need to understand and manage your payments.

• Why have I been charged for my first month’s bills?
• How do I change my payment details?

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Faults and troubleshooting

Solutions for common issues.

• What to do if your gas or electricity stops working
• What should I do If my Virgin Media internet isn’t working?

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Moving home

• How do I tell Homebox I’m moving out?
• What happens to my Homebox account when I move out?
• Can I take my bills package with me to my new home?
• If I stay with Homebox, can I get a discount?
• My next home has the bills already sorted, can I close my account?

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Anything else

Additional information to answer any remaining questions you may have.

• How can I manage my energy costs in an electricity-only property?
• How can I reduce my water bill?

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