Your Homebox Dashboard
Manage your account, update details, and understand your dashboard and payment statuses.
Payments
- When was my payment collected?
- What is a Payment status?
- What is the Homebox service fee?
- How do I know if my bills are being paid each month?
- Why don’t my payments to suppliers match my total payment in?
- How can I see a breakdown of what makes up my monthly payment?
- Knowing which utility suppliers are being paid each month
- Viewing how much you’ve paid each month
- Viewing each monthly payment
- How can I view a breakdown of my bill?
- Why hasn’t my Direct Debit been taken this month?
- My bank has flagged my payment as fraudulent – what should I do?
- How do I change my payment details?
- Why have I been charged for my first month’s bills?
- What happens to my money when I make monthly payments?
- I'd like an itemised invoice for my Homebox package
Meter Readings
Postal Bills
Moving Out
- What happens when I move out?
- How do we swap names on the bills if a housemate is moving out?
- How do I update account holders when a housemate changes?
- My next home has the bills already sorted, can I close my account?
- Can I take my bills package with me to my new home?
- How do I tell Homebox I’m moving out?
- If I stay with Homebox, can I get a discount?