Your Homebox Account
Manage your account, update details, and understand your dashboard and payment statuses.
- How do I update my payment details?
- How can I view a breakdown of my bill?
- How do I know if my bills are being paid each month?
- Viewing each monthly payment
- How can I see a breakdown of what makes up my monthly payment?
Homebox Payments & Billng
Articles on how Homebox collects and manages your payments, including billing breakdowns and charges.
- Why have I received a bill from another provider when I'm paying Homebox?
- Why have I been charged for my first month’s bills?
- I'd like an itemised invoice for my Homebox package
- Why hasn’t my Direct Debit been taken this month?
Energy
Understand energy billing, submit meter readings, compare usage, and check tariff details.
- What to do if your gas or electricity stops working
- How does energy billing work based on actual usage?
- How does your energy usage compare to the Ofgem national average?
- What’s the difference between fixed, standard variable, and unlimited energy tariffs?
- Why hasn’t my energy price changed?
Water
Learn how water billing works with and without a meter, and how to reduce your water usage.
Internet
Get help activating broadband, fixing internet issues, and understanding your Wi-Fi setup.
Council Tax
Understand council tax bands, how it’s billed, and what to expect when it’s managed by Homebox.
Homebox Updates
News and updates from Homebox, including service changes and new features.
- Update on Rebel Energy Final Bills and the Switch to British Gas [Updated: 27/06/2025]
- Update on Rebel Energy Closure and Your Switch to British Gas [Updated: 11/06/2025]
- What happens to my Rebel account now that British Gas has taken over? [Updated: 08/06/2025]
- Why Am I Getting Messages from British Gas? [Updated: 08/06/2025]
- How will I be affected by Rebel Energy's closure? [Updated: 02/04/2025]