After Moving Out: Submit Meter Readings & Close Homebox

This article explains the steps to take with your Homebox account and how final statements and refunds are handled after you move out.

Summary

• After moving out, provide final meter readings and submit the Moving House form so your accounts can be closed. Homebox will contact your utility suppliers, final bills typically arrive within 8–12 weeks, and any credit or debt will be settled once suppliers issue their final statements.

What you need to do after moving out

1. Provide final meter readings

   • Submit accurate final meter readings for the property to ensure suppliers can calculate final usage and charges.

2. Complete the Moving House form

   • Complete and submit the Moving House form to trigger account closure and supplier notification.

3. Update your bank details (if you expect a refund)

   • If you expect a credit, provide updated bank details so refunds can be processed smoothly to your account.

What Homebox will do

• Contact suppliers: Homebox will notify your utility suppliers that you are no longer responsible for bills at the property.
• Close accounts: Once final meter readings and the Moving House form are received, Homebox will close the accounts with suppliers.
• Receive final bills from suppliers: Suppliers generate final bills; Homebox does not create these bills itself.
• Send you your final bill or refund: After suppliers issue final statements, Homebox will send you the final bill or arrange refund processing.

Timing for final statements and refunds

• Expect final supplier bills about 8–12 weeks after your Homebox account closes . Homebox will notify you as soon as the supplier bills are received.

How final balances are handled

• Final bill positive balance (credit): The supplier will refund the credit to your Homebox account so you receive 100% of the funds back.
• Final bill negative balance (debt): Homebox will issue a final bill for you to pay any outstanding debt.

If you are staying in the property and paying suppliers directly

• You will continue to see live balances with your suppliers and will not receive a final bill from Homebox, because the supplier account remains active.

Troubleshooting and tips

• Ensure final meter readings are accurate and submitted promptly to avoid incorrect final charges.
• Provide updated bank details before refunds are processed to prevent delays in receiving credits.
• If you have questions while waiting for final bills, contact Homebox support for updates; you will be notified once supplier bills are received.

Conclusion Submit your final meter readings and the Moving House form, keep your payment details up to date if you expect a refund, and allow 8–12 weeks for suppliers to issue final bills. Homebox will contact suppliers on your behalf, close the accounts, and notify you of the final bill or refund once supplier statements arrive.