What should I do if my hot water isn’t working?

1. Check your boiler

If your home uses a gas boiler, make sure it’s switched on and showing normal lights or display readings.

• If the boiler has an error code, note it down — this helps identify the issue faster.

• Try resetting your boiler following the manufacturer’s instructions (usually on the front panel or in the manual).

2. Check your heating and hot water controls

If you have a timer or thermostat, make sure it’s set correctly and that the hot water schedule is turned on.
Settings may sometimes change after a power cut or if the clock is out of sync.

3. Check if other taps have hot water

Try more than one tap.

• If no taps have hot water, it’s likely a boiler or system issue.

• If only one tap doesn’t have hot water, the problem may be with that tap or mixer valve.

4. Electric or immersion heaters

If your home uses an electric water heater or immersion tank, check that it’s switched on and that the fuse hasn’t tripped.

5. Reach out to your landlord

If you’ve checked everything and still have no hot water, please contact your landlord or property manager.
There may be an issue with your boiler or heating system that requires a professional repair.