What to do if I have a prepayment meter
If your property has a prepayment meter, keep topping it up as usual until it’s replaced with a standard meter. Once changed, we’ll switch your energy supply and add it back to your Homebox bills package.
If your property has a prepayment meter, keep topping it up as usual until it’s replaced with a standard meter. Once changed, we’ll switch your energy supply and add it back to your Homebox bills package.
Details
If your property currently has a prepayment meter, your energy supply works differently from standard billing. You’ll need to top up your meter to stay on supply until your supplier replaces it with a standard credit meter.
As soon as your meter is changed, we’ll be able to switch your energy supply and add it back to your Homebox bills package.
What to do now
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Keep topping up your prepayment meter as normal to stay connected to your energy supply.
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Let us know once your supplier confirms that your meter has been changed.
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If you receive any letters or emails about your energy account or meter, upload them to your Homebox Dashboard. This helps our team track the progress and manage the switch smoothly.
If you’re unsure who your energy supplier is, please contact us — we’ll be happy to help.
📞 Phone: 020 8106 1894
💬 WhatsApp: +44 735 300 2806 or click here to chat
📧 Email: support@homebox.co.uk
Tip
Keep your top-up receipts until your meter has been switched, just in case your supplier needs them for confirmation.
Note
It can take a little time for suppliers to replace prepayment meters, but we’ll keep your account updated and handle the switch as soon as the change is confirmed.