Why have I received a bill from another supplier?
It’s normal to receive a bill from your previous supplier while your utilities are transferring to Homebox. Upload it to your account for us to handle.
When you switch your energy, water, or broadband services to Homebox, your previous supplier may still send you a bill. This can happen while your transfer is being completed and is completely normal. Each supplier manages their billing independently, so some overlap can occur.
What you should do:
Upload any bills you receive from your previous supplier to your Homebox online account. This allows our team to review them and arrange payment as part of your Homebox service.
Note: Uploading bills promptly helps prevent delays or missed payments during the switch.
Need help?
If you’re unsure about a bill or have questions, our support team can assist. You can reach out via your Homebox account or contact us directly, and we’ll make sure everything is handled correctly.
Tip: Keep a copy of all bills for your records, even after uploading, in case you need to check details later.