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How do I cancel my Homebox account

If you're thinking of cancelling, call our Customer Experience team on 020 4572 7804 and we'll be able to help.

Cancelling your Homebox account

We’re sorry to hear you want to leave! If you do wish to cancel your Homebox account, please call our Customer Experience Team on

020 4572 7804

.

Our team will guide you through the cancellation process and confirm any details needed to close your account.

Tip: Have your account information ready when calling to make the process faster.

Cooling-off period and fees

  • If you cancel within 14 days of signing up, there are no cancellation fees.

  • All Homebox service contracts have a 12-month minimum term, and early cancellation fees may apply if you leave after this period.

  • Internet contracts also have a 12-month minimum term, and a minimum 30-day notice is required to cancel.

Note: Cancelling outside of the 14-day period may result in charges for early termination depending on your service agreement.

Final bills and credit balances

  • Any final bills or refunds will be issued within 60 days of your cancellation.

  • If you are moving home, please see the Moving Home section for guidance on transferring or closing services.

Tip: Contacting us promptly and providing accurate information helps avoid delays in your final bill or any refund you may be owed.

Next steps

  1. Call 020 4572 7804 to speak with our team.

  2. Provide your account details and request cancellation.

  3. Follow our guidance to complete the account closure.

Warning: Cancelling will stop your bundled services, so make sure you have alternative arrangements for energy, internet, and other utilities.

We’d be sad to see you go! If there’s anything we can do to make your experience better, or help with moving services to your new home, our team is happy to assist.