How do I dispute my bill?
If you believe your bill isn’t correct, follow these steps before contacting us so we can resolve your query quickly.
If you think your bill doesn’t look right, don’t worry — we’re here to help. Before raising a dispute, please make sure your account details are up to date so we can review your account accurately.
Steps to take before contacting us:
1. Check your portal
Log in to your Homebox online portal to make sure all your bills have been uploaded. Reviewing everything in one place helps identify any missing or incorrect details.
2. Submit regular meter readings
Double-check that your most recent gas and electricity readings have been submitted. This helps confirm whether your bill is based on actual or estimated usage.
3. Contact our Customer Support Team
If everything looks up to date but you still believe there’s an issue, please contact our Customer Support Team. We’ll review your account and work to resolve your query as quickly as possible.
💡 Tip:
Having your latest meter readings ready when you contact us will help speed up the process.
Contact us:
📧 support@homebox.co.uk
💬 WhatsApp: +44 735 300 2806
📞 Phone: 020 8106 1894