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How does Dandi water billing work?

If you live at Dandi, your water charges are billed as a fixed monthly amount. At the end of your tenancy, Dandi compares your payments against your actual water usage and refunds any credit if you have overpaid.

How water billing works

Dandi properties use a bulk water meter, which means water usage is measured for the whole building rather than for each individual apartment.

To make billing simple, you'll pay a fixed monthly amount for water through your Homebox account.

Your first three months

For the first three months, your monthly payment is based on an estimate of your expected water usage.

After three months, Homebox reviews your account and adjusts your Direct Debit to better reflect your actual usage.

  • If you have used less water than estimated, any credit built up on your account will be used towards future bills, and your Direct Debit may be reduced.
  • If you have used more water than estimated, your Direct Debit may be increased to help keep your account in balance.

Tip: Your Direct Debit is reviewed to help spread your payments evenly across the year and reduce the chance of building up a large debit or credit balance.

What happens when I move out?

When your tenancy ends, Dandi provides Homebox with your final meter readings.

Homebox uses these readings to calculate your final bill and sends the completed bill to Dandi.

Dandi then manages the remainder of the end of tenancy process, including any refund that may be due.

Will I receive a refund?

If your final bill shows that your account is in credit, Dandi will arrange your refund.

Dandi will also provide a final statement showing your actual water usage and how your payments have been reconciled.

Important: Refunds are issued by Dandi, not Homebox, once your final bill has been processed.

Homebox Resident App

You can view your bills, check your account balance, manage your Direct Debit and contact the Homebox Support Team through the Homebox Resident App.

Download the app: