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How to Get Payment Receipts and Statements in Homebox Herman

Summary This article explains how to obtain detailed records and proof of payments (receipts, statements, and itemised records) for your Homebox account.

How to access and download payment records

  • Sign in to your Homebox Herman account.
  • Go to the Payments section to view your payment history and monthly payments.
  • To download a record or receipt for a specific payment, click "Download" next to that payment. The downloaded file provides a detailed receipt you can use for your records or expense tracking.
  • The Payments section shows Direct Debit charges and supplier information associated with payments.

Requesting more detailed or itemised records

  • If you need a more itemised statement or a record that is not appearing in your Payments section, contact the Homebox support team and request an itemised statement or further investigation.
  • Support can escalate your request for more detailed records if payment history isn’t displaying correctly or if records are missing.

What information to provide when asking support to investigate or provide statements When contacting support to request itemised records or to escalate a missing-payment query, be prepared to provide:

  • Full name
  • Address including postcode
  • Email address
  • Details to help with your enquiry (for example, which months or payments you need records for)

Support availability

  • The support team operates Monday–Friday, 9am–5pm.

Troubleshooting tips

  • Check the Payments section in first — most downloadable receipts and monthly statements are available there.
  • Use the "Download" action next to individual payments to retrieve detailed receipts.
  • If downloads or history are missing, contact support with the details listed above so the team can investigate and provide itemised statements.

Conclusion You can obtain proof of payments and detailed receipts directly from the Payments section in Homebox Herman by using the "Download" option beside each payment. For itemised statements or missing records, contact Homebox support (providing your name, address, email and details of the request) and the team will escalate or supply the required documentation during business hours.