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How to Upload Meter Readings (Regular & Move-Out/Final)

Summary This article explains where and when to upload meter readings, what to include with each submission, how final/move-out readings are handled, and actions to take if you encounter issues.

Where to upload your meter readings

  • Log in to your online account:
    • Homebox account: go to the "Meter readings" section and select "Upload meter reading."
    • Alternative login URL shown in guidance: https://accounts.billingbetter.co.uk/login
  • You must upload a photo of your electricity meter (and gas meter, if applicable) to your online account.

What to include when you upload a meter reading

  • Date: use the date the meter reading was taken (not the date you are uploading it).
  • Photo of the reading: upload a photo to verify the reading.
  • Type of reading: select electricity or gas; if uncertain you can select "Not sure."
  • Reading: enter the numbers displayed on your meter. If you are unsure, you may leave this blank.

How often and when to upload readings

  • Upload readings as needed to keep your account accurate. For move-out / final readings, upload the final meter readings (photo) to your online account so suppliers can be notified.
  • For regular reviews of actual energy usage, the account needs three consecutive meter readings uploaded before a full review of actual usage is completed.

What happens after you upload readings

  • Uploaded readings are processed and can be passed on to the utility suppliers.
  • For move-out/final readings: suppliers produce final bills; this process usually takes around 8–10 weeks after your account closes, and there is a close-down window of about 8–12 weeks while final bills are produced.
  • Final supplier bills will show either:
    • A negative balance (debt): you will be issued a final bill to pay.
    • A positive balance (credit): the supplier will be asked to refund the credit so you receive 100% of the funds back.
  • If you have been billed more than you used, the extra amount will be added as credit to your account. Any remaining credit at the end of your contract will be refunded.

Troubleshooting and common issues

  • Uploaded in the wrong section: re-upload in the "Meter readings" section of your account (select "Upload meter reading") and include the required photo and date.
  • Want confirmation readings were passed to suppliers: you can reply to the email conversation with the readings or check your account; support can confirm readings have been received and, when applicable, confirm they have been uploaded and processed to the supplier.
  • Need your readings reviewed vs payments to date: upload three consecutive readings so the account team can review actual energy usage and balances.
  • Move-out timing concerns: if your tenancy ends near the upload date, still upload final readings (photo) to your account so suppliers are notified; expect supplier final bills to follow in the typical 8–10 week window.

Useful resources

  • Energy help guide: https://help.homebox.co.uk/energy
  • Article on how meter readings affect price: https://help.homebox.co.uk/energy/why-has-my-energy-price-changed

Conclusion Always upload meter readings in the "Meter readings" section of your online account and include the meter photo, the date taken, the meter type, and the reading itself. For accurate billing and account reviews, upload consecutive readings (three) when requested. For move-out final readings, upload the final photo(s) so suppliers can produce final bills—expect those final bills within roughly 8–10 weeks after account closure and either a charge (debt) or a refund (credit) depending on the supplier’s final calculation. If you need confirmation or help, reply to support emails or check your account for processing status.