How to upgrade or downgrade your internet package
If you’d like to change your internet package, the process depends on your supplier. Virgin Media customers should contact Homebox, while Home Unity customers should contact Home Unity directly.
If you’re with Virgin Media
If your broadband is provided by Virgin Media, contact Homebox and we’ll check availability for upgrades in your area.
We can help you:
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Review faster speed options
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Confirm available packages for your postcode
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Arrange your upgrade with Virgin Media
📘 Note: You can only upgrade your Virgin Media package — downgrades aren’t available.
Once confirmed, we’ll arrange the upgrade on your behalf and let you know your new activation date.
If you’re with Home Unity
If your broadband is provided by Home Unity, you can contact them directly to discuss your options.
Home Unity will:
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Check what upgrades or downgrades are available at your property
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Confirm any speed or price changes
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Complete the upgrade or downgrade for you
You can find their contact details at www.homeunity.co.uk/contact.
Why availability can differ
Upgrade and downgrade options depend on the type of broadband technology at your property:
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Full Fibre (FTTP): Supports higher speeds and multiple upgrade options.
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Part Fibre (FTTC): Has limited speeds, so upgrades may be restricted by the network.
📘 Tip: If you’re unsure what broadband type you have, you can check under the Internet section in your Homebox Dashboard.