My bank has flagged my payment as fraudulent – what should I do?
If your bank has flagged a payment to us as fraudulent, don’t worry — this can happen from time to time. Simply contact your bank to confirm that the payment was authorised by you. The payment may appear under the name Billing Better, which is the registered business name for Homebox payments.
How to resolve a flagged payment
It can be unsettling when your bank blocks or questions a payment, but it’s usually a straightforward fix. Here’s what to do:
Speak to your bank
Contact your bank directly and let them know that the payment flagged as fraudulent was authorised by you.
Clarify the business name
The payment might show up under the name Billing Better — this is the registered name that handles payments for Homebox.
💡 Tip: Let your bank know that Billing Better is authorised to take payment and is linked to your Homebox service.
Retry the payment if needed
Once your bank has confirmed the transaction is safe, you may need to retry the payment.
⚠️ Important: If the payment remains blocked or you're unsure what to do next, please contact our support team so we can help you get things sorted quickly.
We're here to make sure everything runs smoothly — just reach out if you need further assistance.