Update on Rebel Energy Closure and Your Switch to British Gas [Updated: 11/06/2025]
This article explains what’s happening following the closure of Rebel Energy, your switch to British Gas as your new supplier, and how Homebox is managing your account and billing during this transition.
What’s happening with Rebel Energy and British Gas?
Rebel Energy went into administration, and Ofgem appointed British Gas as your new energy supplier through a process called Supplier of Last Resort (SoLR). Because this change happened quickly, we’ve been working hard to finalise your account setup with British Gas and ensure a smooth transition.
Frequently Asked Questions
When will Rebel balances be finalised?
Rebel is currently in the process of finalising balances and bills, but due to their ongoing administration status, the exact timeframe for completion remains uncertain. Rest assured, once available, all relevant information will be updated on your dashboard. We appreciate your patience and understanding during this period.
When will credit refunds be issued?
We understand that you may be waiting for the status of your final balances and credits. Rest assured, these are currently being carefully finalised. It's important to note that refunds are managed through Ofgem, the regulatory body, and we do not directly handle your funds. Therefore, we kindly ask for your continued patience and should you require an update, please contact Ofgem.
We are in direct communication with the senior leadership team at British Gas and Rebel Energy to ensure that all matters are addressed efficiently. We will keep you informed and provide weekly updates on the next steps, as soon as our discussions with British Gas make progress.
What if I have an outstanding balance with British Gas?
If you have received a bill from British Gas regarding a debt or balance, please be assured that this bill should not be directed to you. It is intended to be in our name, allowing us to continue managing your bills seamlessly and bill you directly.
We are currently coordinating with British Gas to ensure that all bills are set up under our account, and have been since they became the supplier of last resort.
In the meantime, if you receive any bills or reminders from British Gas, we kindly ask you to upload them here, or email our team if you need help. This will allow us to escalate these issues with British Gas, ensuring a swift resolution. We kindly ask that you refrain from making any payments to British Gas, where you have paid us for your energy.
We understand that this situation may be concerning, but please be assured that British Gas Senior leadership is fully aware of the issue, and we are actively collaborating with them to achieve a resolution.
Who will my energy bills come from?
Right now, you may receive energy bills directly from British Gas, if you do please upload these so we can escalate with them. Once your account setup is fully complete and everything is finalised, we’ll take over the billing. From that point on, you’ll receive all your energy bills from Homebox, not British Gas directly.
Why have I received a bill or welcome email from British Gas directly?
As part of the Supplier of Last Resort (SoLR) process, your details were passed to British Gas when Rebel Energy ceased trading. British Gas has temporarily set up an account in your name to ensure there’s no disruption to your energy supply.
Do I need to do anything with my British Gas account?
No action is needed. While British Gas may have contacted you directly, your account is in the process of being transferred to Homebox, as outlined above. You don't need to manage anything through British Gas directly.
Will I still get the pricing I agreed with Homebox?
Yes, the pricing we agreed with you remains in place. We'll handle your bills moving forward, and any temporary communications from British Gas are part of the initial transfer setup.
What if I’ve already paid a bill to British Gas?
If you’ve made a payment directly to British Gas, please let us know as soon as possible. This will allow us to transfer the payment to the account that is being set up under Homebox, so everything stays on track. You can upload a copy of the bill here, or email our team if you need help.
Why does my dashboard say the money is going to Rebel Energy?
We understand this might be confusing, but don’t worry your money is not being sent to Rebel Energy.
Although your dashboard may still show “Rebel” as the supplier, since Rebel went into administration, no payments have been sent to them. Instead, all of your funds are allocated to British Gas, pending their finalisation of the account set up
Will my price change based on my meter readings?
Not right now. While we’re waiting for billing information from British Gas, we’re not carrying out our usual price reviews. This is due to the unique circumstances surrounding Rebel Energy’s closure and the ongoing account setup with British Gas.
Please continue uploading your meter readings as normal. Once we receive full billing data from British Gas, we’ll carry out a full review of your usage and adjust your price if needed
What to do if I need an Engineer Appointment?
British Gas may reach out to you directly to schedule an appointment with an engineer where a replacement is needed. If you need an engineer, please contact us, and we will assist in arranging this for you.
Staying Informed and Getting Help
We’re in regular contact with both British Gas and Rebel Energy’s leadership teams and will keep you updated as things progress. You can always reach out if you have questions or need help
If you have any other questions, contact the Homebox Support Team. We're here to help.
Last updated: 11/06/2025