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Update on Rebel Energy Closure and Your Switch to British Gas [Updated: 11/06/2025]

When Rebel Energy entered administration, Ofgem appointed British Gas as the Supplier of Last Resort (SoLR). This information applies only to former Rebel Energy customers whose supply was moved to British Gas as part of that process.

Important: This article only applies to refunds related to Rebel Energy’s administration and the Supplier of Last Resort (SoLR) transfer to British Gas.

If Homebox has emailed you directly to confirm a refund, or if your refund relates to a normal Homebox bill, deposit return, overpayment, cancelled service, or billing correction, please see our standard refund and billing support articles instead.

Do not use this article for:

  • Refunds confirmed by a Homebox agent

  • Refunds unrelated to Rebel Energy

  • Refunds for current services

  • Questions about when a Homebox refund will be sent

This article is only for former Rebel Energy customers whose energy supply was transferred to British Gas.

1. Status of British Gas Account Setup

  • Most Rebel Energy accounts have now been fully set up on the British Gas system.

  • British Gas has provided account numbers for the majority of customers.

  • Approximately 400 accounts remain in final processing. Homebox will update your Dashboard as soon as these are completed.

This setup process is specific to the Rebel Energy migration and does not affect customers under normal Homebox billing.

2. Payments to British Gas (Rebel Customers Only)

British Gas is still finalising Direct Debit setup for Rebel → BG transfer customers.

Until that is completed:

  • Homebox is sending payments via bank transfer on your behalf.

  • You do not need to take any action.

  • This does not apply to any customer currently supplied by Ovo, EDF, Octopus, Shell, E.ON, or other providers.

3. Rebel Energy Final Bills (Rebel Customers Only)

Oriel, the debt collection agency working with Rebel Energy’s administrators, has begun receiving final bills.

Some former Rebel customers have been contacted in error.

If this applies to you:

  1. Do not make any payment directly to Oriel

  2. Upload a copy of the email/letter/bill to your Homebox Dashboard

  3. Homebox will confirm your status to Oriel and stop further contact

This situation only relates to Rebel Energy final bills and should not be referenced for normal overdue notices or supplier reminders.

4. Credit Balances and Refunds (Rebel Customers Only)

British Gas has begun issuing refunds for:

  • Former Rebel customers still supplied on 9 April 2025

Next, they will process refunds for customers who left Rebel Energy before 9 April 2025.
This phase is expected to take 4–8 weeks, pending confirmation from British Gas.

Homebox will update your Dashboard when refunds are received.

5. What this article does NOT cover

This article must not be used for:

  • payment allocation

  • double payments

  • missing or incorrect meter readings

  • non-payment emails from unrelated suppliers

  • current British Gas customers who were never with Rebel

  • any Homebox account billed normally

Please use our main Billing Help Centre for these issues.

Thank You

We appreciate your patience while the final stages of the SoLR process are completed.
This article will be updated as British Gas and the administrators provide further information.