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Update on Rebel Energy Final Bills and the Switch to British Gas [Updated: 27/06/2025]

Final bills for former Rebel Energy customers are now being processed by the administrator and handed over to British Gas. This process is expected to complete by 31st August 2025. Please continue uploading meter readings, and let us know if you’ve received a bill from British Gas in error.

⚠️ Important: This article applies only to customers who were previously supplied by Rebel Energy when it went into administration.

If your property was not supplied by Rebel Energy — for example, if your supplier is Ovo Energy, E.ON, EDF, Octopus, Shell, Utilita, or any other current provider — this information does not apply to your situation.

This article does not provide guidance about:

  • Missing meters

  • General meter reading issues

  • Standard Homebox billing

  • Bills from suppliers other than British Gas related to the Rebel Energy closure

If you are experiencing any of the above issues, please refer to our main Help Centre sections for meter location, meter readings, or standard billing enquiries.

What’s happening with Rebel Energy customer accounts?

We’ve been in direct communication with:

  • The senior leadership teams at British Gas, and

  • The administrators responsible for managing Rebel Energy’s accounts as part of the Supplier of Last Resort (SoLR) process

The administrator has now started preparing Rebel Energy final bills, using verified opening and closing meter readings.
These completed bills are being transferred to British Gas in weekly batches.

Because the administrator is handling approximately 90,000 Rebel Energy accounts, they estimate the full process will take 8–12 weeks, with a current expected completion deadline of 31st August 2025.

Please Note:

Homebox cannot influence or speed up the order in which Rebel Energy accounts are processed. Billing order is managed entirely by the administrator.

What happens once my Rebel Energy final bill is complete?

If your Rebel Energy account was in credit:

Your credit will be sent to British Gas.
Once British Gas receives the funds, they will arrange your refund.

If your Rebel Energy account had a debt balance:

The administrator will contact you directly to arrange repayment.

Should I continue uploading meter readings?

Yes — but only if you were a Rebel Energy customer whose billing is affected by this process.

Continuing to upload your meter readings in your Homebox account helps ensure accurate processing once final bills are issued.

I’ve received a British Gas bill — is this correct?

British Gas has confirmed that they have paused (suppressed) billing for Rebel Energy transfer customers only, while the SoLR process is underway.

However, due to data integrity issues, a small number of former Rebel Energy customers may receive a bill in error.

If you were a Rebel Energy customer and have received a British Gas bill:

  1. Upload a copy of the bill to your Homebox online portal

  2. Notify our team so we can escalate it directly to British Gas

IMPORTANT — For Rebel Energy customers only:

🚫 Do not make any payments to British Gas if you have already paid Homebox for your Rebel Energy supply.
We will continue managing your energy billing during this transition.

Still need help?

If you are unsure whether this article applies to you, or if you are facing issues unrelated to the Rebel Energy transfer (such as difficulty locating your meter or receiving standard Homebox meter reading reminders), please check the relevant Help Centre articles or reach out to our support team.

We’re always happy to assist through your Homebox account or via message.

Last updated: 27/06/2025