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Update on Rebel Energy Final Bills and the Switch to British Gas [Updated: 27/06/2025]

Final bills for former Rebel Energy customers are now being processed by the administrator and handed over to British Gas. This process is expected to complete by 31st August 2025. Please continue uploading meter readings, and let us know if you’ve received a bill from British Gas in error.

What’s happening?

We’ve spoken with the senior leadership teams at British Gas and those managing the Supplier of Last Resort (SoLR) process. The administrator in charge of Rebel Energy’s accounts has now started preparing final bills using opening and closing meter readings.

These bills are being passed to British Gas in weekly batches.

Because of the high volume of accounts (around 90,000), the administrator expects it will take around 8–12 weeks to complete everything. The final deadline for completion is currently estimated to be 31st August 2025.

⚠️ Please note:
We cannot choose or influence the order in which bills are processed — this is entirely managed by the administrator. If you’re waiting for a final bill, we ask that you allow time for this process to complete.

What happens once my final bill is complete?

Depending on your final balance with Rebel Energy:

  • If your account was in credit:
    This will be transferred to your British Gas account. Once British Gas receives the credit, they will arrange for your refund to be processed.

  • If your account had an outstanding balance:
    The administrator will contact you directly to arrange repayment of the amount owed.

Should I continue uploading meter readings?

✅ Yes, please!
Even while this process is ongoing, it’s important to continue uploading your meter readings to your Homebox account. This ensures everything remains accurate when billing resumes.

I’ve received a bill from British Gas — is this right?

British Gas has confirmed they have suppressed all bills while the SoLR process is underway. However, due to data integrity issues, a small number of customers have received bills in error.

If you’ve received one and haven’t already contacted us, please do the following:

  1. Upload a copy of the bill to your Homebox online portal.

  2. Let our team know so we can escalate this directly to British Gas and get it sorted.

🚫 Please don’t make any payments to British Gas if you have already paid us for your energy. We’ll continue managing your bills directly.

Still need help?

If you have any questions or concerns, our team is always happy to help. Just reach out through your Homebox account or drop us a message.

Last updated: 27/06/2025