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Update on Rebel Energy closure and switch to British Gas [Updated 13/11/2025]

Rebel Energy customers have now been transferred to British Gas. Most accounts have been set up, and we’re working to finalise the remaining accounts, payments, and refunds.

Important: This article only applies to refunds related to Rebel Energy’s administration and the Supplier of Last Resort (SoLR) transfer to British Gas.

If Homebox has emailed you directly to confirm a refund, or if your refund relates to a normal Homebox bill, deposit return, overpayment, cancelled service, or billing correction, please see our standard refund and billing support articles instead.

Do not use this article for:

  • refunds confirmed by a Homebox agent

  • refunds unrelated to Rebel Energy

  • refunds for current services

  • questions about when a Homebox refund will be sent

This article is only for former Rebel Energy customers whose energy supply was transferred to British Gas.

Account Setup with British Gas (Rebel to British Gas Customers Only)

Following the closure of Rebel Energy, energy supply for affected customers was transferred to British Gas under the Supplier of Last Resort (SoLR) process.

Account Status

  • ✅ Most Rebel Energy accounts have now been set up with British Gas, and we have received British Gas account numbers for these customers.

  • ⚙️ Around 400 accounts remain pending while British Gas completes their internal processing.

Once these final accounts are ready, Homebox will update all payments and account balances directly within your Homebox Dashboard.

Payments to British Gas

British Gas is still completing the setup of Direct Debit arrangements for Rebel-to-BG transfer customers only, allowing payments to be collected automatically each month through your Homebox virtual bank account.

Until this setup is complete:

  • Homebox is sending payments to British Gas via bank transfer on your behalf.

  • Your account will remain up to date with no action required from you.

📘 Tip: You do not need to do anything — Homebox is managing all payments during the SoLR transition.

Rebel Energy Final Bills (Rebel Customers Only)

If you have received an email, letter, text message or phone call saying you owe money to Rebel Energy, Oriel (the debt collection agency), or any company acting on their behalf, please read this section carefully.

Oriel, the debt collection agency appointed by the administrator of Rebel Energy, has begun receiving the final bills generated for former Rebel customers.
A small number of Homebox customers have been contacted in error.

If you were previously supplied by Rebel Energy and Oriel contacts you:

  1. Do not make any payment directly

  2. Upload a copy of the bill to your Homebox Dashboard

  3. We will escalate the issue to Oriel to confirm your Homebox status and ensure you are not contacted again

Homebox is managing all final Rebel Energy debt balances on behalf of the administrator.
You will not need to resolve this directly.

Credit Balances and Refunds

British Gas has begun issuing refunds for Rebel Energy customers who were still being supplied as of 9 April 2025, the date British Gas took over supply under the SoLR process.

Once these are completed, British Gas will begin processing refunds for:

  • Former Rebel Energy customers who left Rebel before 9 April 2025

We expect this next phase to take a further 4–8 weeks, although British Gas has not yet confirmed the exact timeline.

We appreciate your continued patience during this transition.

Please continue checking our Help Centre for further updates specific to Rebel Energy to British Gas accounts.