When Will My Energy Switch to Octopus?
Your energy supply will switch to Octopus Energy after we receive your first payment. This ensures we meet Octopus’s billing criteria, as they collect payment within the first two weeks. Delaying payment may mean staying on your current – and likely more expensive – tariff.
Switching to Octopus: What You Need to Know
Once you’ve chosen Octopus as your energy provider, your switch will go ahead after we receive your first payment. This step is essential for us to meet Octopus’s payment setup and make sure your switch runs smoothly.
Why is this payment needed upfront?
Octopus Energy takes payment within the first two weeks of becoming your supplier. To align with their billing system and avoid any issues, we need to collect your initial payment before we can begin the switch.
💡 Tip: Making your payment promptly helps prevent delays and ensures you're moved onto Octopus’s competitive rates as soon as possible.
What happens once we receive this payment?
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We’ll confirm that your switch to Octopus is in progress.
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You’ll get a clear timeline and switch date.
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Your energy supply won’t be interrupted at any point.
⚠️ Important: If we don’t receive your first payment, your switch will be delayed. You’ll stay on your current tariff, which is likely to be more expensive than Octopus’s rates.
We’re here to help every step of the way. If you have any questions about your payment or switch, feel free to get in touch with our team.