Why Am I Getting Messages from British Gas? [Updated: 08/06/2025]
If you've received letters or emails from British Gas about your energy supply, you can safely disregard them for now. We’re currently working with British Gas to set up your new account, and we’ll be in touch with your updated account details very soon.
What to Do If You’ve Heard from British Gas
We understand it can be confusing to receive messages from British Gas before your new account is fully set up. There’s no action you need to take right now – we’re already working behind the scenes to get everything sorted for you.
What’s happening?
British Gas is in the process of creating your new energy account. During this time, you might still receive automatic emails or letters about your supply. These can be ignored for now.
⚠️ Please disregard any correspondence you receive from British Gas regarding bills or payments until we confirm your new account is ready. If you receive any bills, please upload them to your online account
We’ve received your most recent meter readings – thank you! While we have these on file, we’re unable to adjust your charges just yet. That’s because British Gas must complete the account setup first before any billing updates can be made.
What happens next?
- British Gas will finish setting up your new account.
- As soon as it’s ready, we’ll contact you with all the necessary account details.
- You’ll be able to review everything clearly, and we’ll guide you through next steps.
💬 Need help now? If you have any questions or concerns, please don’t hesitate to get in touch. Our team is here and happy to help.
We’re sorry for any confusion this may have caused, and we really appreciate your patience while we get your account finalised.
Last updated: 08/05/2025