Why hasn’t my energy price changed?
If your energy price hasn’t changed, it’s because our charges are based on your estimated energy usage throughout the year. This article explains how our flat fee works, why your price may stay the same, and how submitting regular meter readings helps ensure your payments reflect your actual usage.
Understanding why your energy price remains the same
We understand it may seem unusual that your payments haven’t changed, especially during periods when you use less energy. However, our billing system is designed to spread your energy costs evenly across the year to help avoid large spikes in winter.
1. How we balance your energy costs
Our flat fee model takes into account that energy usage fluctuates throughout the year.
- Higher usage in winter: You typically use 3–4 times more energy in the winter months due to increased heating and lighting.
- Lower usage in summer: Energy consumption drops during the summer, but payments remain consistent to balance out higher winter usage.
💡 Tip: By keeping your payments steady, we prevent unexpected price increases during colder months.
2. How meter readings affect your payments
Your payments are based on estimated usage, but regular meter readings help us adjust them to reflect your actual consumption.
- Submit monthly readings: This helps ensure your payments stay aligned with your actual energy use.
- Avoid overpaying or underpaying: Keeping us updated with accurate readings can prevent any surprises at the end of the year.
👉 How to submit a reading: You can easily submit your meter readings via your our online portal.
3. When might my payments change?
Your payments may change if:
- Usage increases or decreases: Significant changes in your energy consumption can impact your payments.
- Tariff changes: If your energy tariff changes, your monthly payments may be adjusted to reflect the new rates.
⚠️ Warning: Without regular meter readings, your payments may be based on estimated usage, which could result in an overpayment or a shortfall at the end of your billing period.
Need help or have questions?
If you’d like to discuss your payments or submit a meter reading, feel free to get in touch with us. We’re always happy to help.
📣 We appreciate your feedback
If this guide was helpful, we’d love to hear your thoughts. Your feedback helps us improve.
By understanding how your energy payments work, you can stay in control and ensure your bills are accurate throughout the year.