Why have I received a new bill directly from Yorkshire Water?
Yorkshire Water has recently changed how they send out bills. If you’ve received one directly from them, there’s no need to worry—this is completely normal. Your account details remain the same, and all you need to do is upload the bill to your portal so we can take care of it for you.
Yorkshire Water has updated their billing process, which means you may now receive water bills directly from them rather than through us. This is part of a broader change and nothing to be concerned about.
✔ What’s changed (and what hasn’t)
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You’ll now receive your bill directly from Yorkshire Water.
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Your account number remains the same, and all other details are unchanged.
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There’s no disruption to your service or how we manage things on your behalf.
📌 What you need to do
When you receive your Yorkshire Water bill, simply upload a copy to your portal. That’s it!
💼 Our Operations Team will handle the rest—we’ll review the bill and make sure it’s processed as usual, with no extra effort needed from you.
💡 Tip:
If you’re not sure how to upload documents to your portal, check out our handy [Uploading Documents Guide], or feel free to get in touch. We’re always happy to help.
We’re here to keep everything running smoothly for you. If you have any questions or need support, just reach out to our team.