Why is my TruEnergy quote based on an estimate?
When you receive a TruEnergy quote, it’s based on an estimated usage that considers the number of occupiers in your home. Once your order is placed, we check your home’s actual energy usage from the past year through the energy database. If any adjustments to your payments are needed, we’ll inform you within a few days. This article explains how this process works and what to expect after receiving your initial quote.
Understanding your TruEnergy quote process
When you receive your quote from TruEnergy, it is calculated using estimated usage figures. Here’s how it works:
1. Initial quote based on estimated usage
Your initial quote is generated based on:
- Number of occupiers: The estimate considers how many people live in the home, which helps predict typical energy consumption.
- Average household usage: This includes common patterns of energy use for homes of a similar size.
💡 Tip: If your household uses more or less energy than expected, your payments may be adjusted after a usage review.
2. Checking the energy database for accuracy
Once your order is placed, we automatically review your property’s actual energy usage over the past year using national energy database records.
- Why this matters: Checking historical data helps ensure your payments reflect your real energy usage.
- Adjustment possibilities: If your energy consumption is significantly different from the initial estimate, we’ll adjust your payments accordingly to avoid surprises later.
⚡ Warning: If your usage is higher than estimated, your payments may increase to prevent future underpayments.
3. Payment updates and communication
If any changes to your payments are required, we’ll let you know within a few days of placing your order.
- Increase or decrease: We’ll adjust your payments up or down to ensure they are aligned with your home’s actual usage.
- Proactive communication: You’ll receive an email notification confirming any changes and explaining the reason for the adjustment.
How to stay informed about your usage
✅ Submit regular meter readings: Providing meter readings ensures that your payments accurately reflect your actual consumption.
✅ Monitor your energy usage: Keep an eye on your energy use through your TruEnergy account to track any changes over time.
✅ Contact us if you have questions: If you’re unsure about any changes, we’re here to help.
Need further assistance?
If you have questions about your quote or payment adjustments, feel free to get in touch with us.
📣 We’d love your feedback
If this article was helpful, please let us know. Your feedback helps us improve our services.
This process ensures your payments are as accurate as possible, helping you avoid unexpected changes in the future.