Using your online account
How-to guides on using your online account.
Payments
- When was my payment collected?
- What is a Payment status?
- What does ‘Attempt’ mean?
- Why don’t my payments to suppliers match my total payment in?
- How can I see a breakdown of what makes up my monthly payment?
- How do I know if my bills are being paid each month?
- Viewing each monthly payment
- Viewing how much you’ve paid each month
- Knowing which utility suppliers are being paid each month
- What is the Homebox service fee?
- How can I view a breakdown of my bill?