How do we swap names on the bills if a housemate is moving out?

⚠️ Important — This article applies ONLY when someone is moving out of a Homebox-billed property and another occupant is taking over responsibility for the bills.

Do NOT use this process if:

• You were added to Homebox by mistake

• Your household uses a different billing provider (e.g., Bunch, Glide, SplitTheBills)

• You never activated a Homebox account

• You want your details removed because of credit score concerns

• You are not responsible for bills at this property

If any of the above apply, please see our guide: “Removing incorrect details from Homebox (I was added by mistake)”.

When to use this process

Use this guide only when:

• An existing Homebox customer is moving out

• Remaining occupants want to keep the Homebox billing setup

• The new occupant is taking over responsibility for utilities

What we need to complete a name swap

To transfer responsibility from one occupant to another, we need:

• The new occupant’s full name

• Their email address

• Their mobile number

• Their move-in date

Once added, the new occupant will receive an invitation to confirm the account transfer.

The moving-out customer must then email support@homebox.co.uk with their:

• Full name

• Move-out date

• Confirmation that all outstanding amounts are paid

When the swap is complete

Once:

• The new occupant accepts the invitation

• The existing customer confirms their move-out date

• All payments are settled

Homebox will remove the departing customer from the account.

This process is ONLY for actual housemate moves.

For incorrect sign-ups, unwanted accounts, or mistaken allocations, please see:
👉 Removing incorrect details from Homebox (I was added by mistake)