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How do I make a payment

Homebox bills are paid by Direct Debit. If a payment fails, we’ll retry it automatically. You can also make one-off payments by card or bank transfer if needed.

Paying by Direct Debit

Your Homebox package is designed to be paid by Direct Debit, ensuring all your bills and services are covered automatically each month.

Once your Direct Debit is set up, your payment will be collected on your agreed date.
If your Direct Debit fails, we’ll:

  1. Automatically re-attempt the payment 3 working days later.

  2. Try up to three times in total to collect the payment.

  3. If all attempts fail, we’ll email you with instructions to make a manual payment.

📘 Tip: If your bank details have changed, update them through your Homebox Dashboard. See our article “How to update my Direct Debit details” for step-by-step guidance.

Making a one-off payment

If you’d like to make a one-off payment, please contact our support team.
We can send you a secure one-time payment link where you can pay by credit or debit card.

⚠️ Note: Always use the official payment link provided by Homebox to ensure your payment is processed safely.

Paying by bank transfer

If your Direct Debit has failed and we’re unable to collect payment after several attempts, we’ll email you with instructions for making a bank transfer.

This email will include:

  • Our bank account details

  • The reference number you’ll need to include so we can match your payment

Please do not send a bank transfer unless we’ve sent you payment instructions as this helps us make sure your payment is correctly allocated.