How do I make a payment
Homebox bills are paid by Direct Debit. If a payment fails or bounces, we’ll retry it automatically. You can also make one-off payments by card or bank transfer if needed.
Paying by Direct Debit
Your Homebox package is designed to be paid by Direct Debit, ensuring all your bills and services are covered automatically each month.
Once your Direct Debit is set up, payment will be collected on your agreed collection date.
If your Direct Debit fails, we will:
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Automatically re-attempt the payment 3 working days later
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Try up to three times in total to collect the payment
If all attempts fail, your invoice will remain outstanding and you can make a manual payment through your Homebox Dashboard.
📘 Tip: If your bank details have changed, update them through your Homebox Dashboard. See the article How to update my Direct Debit details for step-by-step guidance.
Making a one-off payment in your Homebox Dashboard
You can make a payment at any time through your Homebox Dashboard.
How to make a payment
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Log in to your dashboard at
https://resident.homebox.co.uk/dashboard -
From the left-hand menu, select Payments.
This will display a list of all your invoices. -
Open the invoice you wish to pay.
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Under Payment method, select Card, then click Make payment.
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You will be redirected to Trust Payments to complete the transaction securely.
Once payment has been completed, the invoice status will automatically update to Paid in your dashboard.
📘 Tip: Card payments usually appear on your invoice immediately after payment is completed. If your invoice does not update straight away, allow a short period for the payment to process.
If your invoice still shows as unpaid, please contact the Homebox support team.
⚠️ Note: Always make payments through your Homebox Dashboard to ensure your payment is processed securely.