What to do when you receive any bills from suppliers
If you receive a bill from any of your utility suppliers, simply upload it to your Homebox Dashboard so our team can review and handle it for you.
What to do if you receive a supplier bill
It’s completely normal to receive bills from suppliers, especially while your accounts are being set up or switched to Homebox.
If this happens, please don’t pay the bill yourself as we'll review it and let you know next steps.
Follow these steps:
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Log in to your Homebox Dashboard.
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Head to Supplier Bills
- Upload a copy of the bill you’ve received (PDF, image, or screenshot).
- Our team will review it, verify it with the supplier, and arrange payment from your Homebox account.
Why this happens
During setup or when switching, your previous or new supplier may still issue a bill while your account is being transferred.
This is normal and usually happens because supplier systems take a few days to update.
📘 Note: Uploading your bill quickly helps us make sure no duplicate payments are made and your account balance stays accurate.
Related articles
For more details about bills from previous suppliers, see:
👉 Why have I received a bill from another supplier?