What happens once I upload a bill to my account?
When you upload a bill to your Homebox Dashboard, our Operations team reviews it using advanced tools and AI to ensure it’s accurate, paid correctly, and reflected in your account.
What we do after you upload a bill
Once you upload a bill through your Homebox Dashboard, it’s securely sent to our Operations team for review.
Here’s what happens next:
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AI Scanning and Verification
We use AI tools to scan your bill and extract key details such as your supplier name, account number, and bill amount.
This helps us confirm that your bill matches your active account and ensures payments are sent to the right supplier. -
Supplier Notifications and Payments
Our team then notifies the supplier that payment has been made or scheduled, ensuring your account stays up to date.
If a bill is incorrect or contains estimated readings, we’ll contact the supplier to request corrections. -
Payment and Account Updates
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Payouts to suppliers are created automatically.
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We review your bill and make any necessary adjustments to your payment plan based on your latest charges.
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Your Homebox account balance is updated to reflect the new bill.
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📘 Tip: We’ll send you an email update once your bill has been received and again once it’s been reviewed or actioned.
How long it takes
It typically takes up to 1 week for a bill to be fully reviewed and processed.
If anything looks unusual, we’ll contact you directly for clarification before taking further action.
⚠️ Note: Uploading your bills promptly helps avoid payment delays and keeps your supplier accounts running smoothly.