What happens with final bills when I move out
When you move out, you’ll need to take a final meter reading and upload it to your Dashboard. Homebox will close your accounts and process any final bills or refunds once suppliers issue them.
What to do when you move out
Before you move out, please take a final meter reading for your gas and electricity (if applicable). This ensures your final bills are accurate and only cover your usage up to your move-out date.
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Take clear photos of your meter readings on your move-out day.
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Log in to your Homebox Dashboard.
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Upload your readings through the Meter Readings section.
Once uploaded, we’ll send these readings to your suppliers to confirm your final usage and close your accounts.
📘 Tip: Keep a copy of your meter photos for your own records in case your supplier requests confirmation later.
How final bills are handled
After your move-out readings are submitted, Homebox will notify your suppliers that you’ve moved out and request your final bills.
Suppliers usually take 8–12 weeks to issue their final bills. This timeframe allows them to verify your readings, process account closures, and settle any remaining balances.
Once we’ve received all final bills, we’ll:
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Pay any outstanding amounts due to suppliers from your Homebox account
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Arrange a refund of any credit balance remaining after all bills are settled
We’ll email you to confirm once your final bills have been reviewed and any refund has been processed.
⚠️ Note: If you’ve moved to a new property and are continuing with Homebox, your new accounts will already be set up under your updated package.