Skip to content
Contact us
  • There are no suggestions because the search field is empty.

When was my payment collected?

You can check your payment dates in the Payments section of your Homebox Dashboard. Payments are collected 3 working days after the trigger date.

To see when your payment was collected, go to the Payments section on the left-hand side of your Homebox Dashboard.

Here you’ll see:

  • Each month listed on the left-hand side

  • A Payments In section showing when your payment was triggered

Payments are collected by Direct Debit 3 working days after the trigger date, and your Homebox account balance is usually updated within 5 working days of that trigger date.

Example:
If your payment was triggered on a Monday, it would normally be collected by Thursday, and your Dashboard balance would update by the following Monday.

Tip: You don’t need to do anything once your payment is triggered — it’s processed automatically through your Direct Debit.

Note: If a payment hasn’t appeared after 5 working days, check your bank statement or contact our support team through your Dashboard for help.