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Important Information
Our complete terms and conditions are contained after this section, but some important points for you to know before you become a customer are set out below.
About Us
We are Homebox, a trading name of Billing Better Limited (Company number: 10444812).
Homebox provides a bills management service which allows individuals and groups of residents to consolidate multiple bills at their domestic property. You will be able to choose which bills we manage which are subject to their own individual terms and conditions.
How to contact us
You can contact us through one of the following options during business hours
Post: Homebox, PO Box 1404, Crawley, RH10 0SY
Email: support@homebox.co.uk
Phone: 020 8106 1894
Fees and charges
You will make payment to Homebox on a monthly basis by direct debit which we deposit into a household e-money account. This payment is not directly a fee or charge, and may vary depending on the cost of your bills at the property or any one-off charges.
From your household e-money account we will:
• make payment to each Supplier for any due bills;
• collect the agreed Homebox Subscription Fee; and
• pay any one-off installation, set-up costs, late payment fees or cancellation fees.
A minimum Homebox Subscription Fee of £15 is payable monthly. Over 12 months the minimum total Subscription Fee is £180. Your agreed Subscription Fee is shown when you sign up and does not include the cost of any utilities or other services you have agreed to.
Where you live with other Residents, you will be jointly and severally liable with the other Residents at your Property to pay us the fees. This means that if one Resident fails to pay their share, the other Residents must pay that share.
Subscription and fee increases
Your Homebox Service is an annual subscription, payable monthly. It will automatically renew for a further 12-month period until cancelled. This agreement will roll over at the end of the first year of this Agreement for subsequent 12 month periods until you cancel your subscription.
You are responsible for paying the Subscription Fee until the agreement comes to an end. We will send you a reminder notice 30 days before your agreement is first renewed and then every 6 months..
Cancellation and cooling off period
You may cancel your Subscription at any time by providing us with 30 days notice by contacting us and paying the minimum Subscription Fee for each remaining month of your agreement.
You may cancel your Homebox Service within 14 days of signing up (or your annual renewal date) without penalty, under your statutory cooling-off rights.. You should email us or send us the Model Cancellation Form that is available in the PDF version of these terms. We will send any refunds due to you within 14 days when using your cooling-off rights.
The cancellation of the Homebox service does not cancel all bills we manage for you and you may be liable for any early termination fees or cancelled installation fees to the bill provider.
Complaints and legal
You can find a copy of our complaints procedure on our website at help.homebox.co.uk/complaints
This agreement is governed by the laws of England and Wales, and does not affect your statutory rights under the Consumer Rights Act 2015 and Digital Markets, Competition and Consumers Act 2024. 

Terms of Service

You can find our full Terms of Service at: help.homebox.co.uk/terms-of-service-residential

Please take the time to read our terms, if there is anything you do not understand please make our team aware during any introduction call or by contacting our support team.

You can find individual Supplier terms at: help.homebox.co.uk/terms-and-conditions


Fees and charges

Homebox Subscription Fee
£15 / month per resident
£180 per resident over 12 months

Homebox Energy Billing Fee
£1 / day per property
£365 per property

Late Payment Fee
£10 per monthly payment

The Homebox Energy Billing Fee is charged on some select tariffs and will be shown within the quote. This replaces any ongoing commission may receive from other tariffs and takes into account any increased administrative costs. We reserve the right to charge the Homebox Energy Billing Fee where you change your Supplier during your agreement with Us to a tariff we do not offer, or where you remain on a tariff we do not offer as a result of You cancelling an energy switch.

We may charge the Homebox Energy Billing Fee where we have switched your Supplier due to a failure of the previous Supplier, provided that the combined cost of the tariff and Homebox Energy Billing Fee, is less than or equal to the cost of the previous tariff.


Cancellation and exit fees

Supplier exit fees are charged by and paid to each individual supplier, this includes Homebox Energy which is powered by Do Energy.

Homebox Cancellation Fee
£15 / month per property.
(up to £180, depending on remaining subscription period)

Homebox Energy early exit fee
£60 / per fuel
(up to £120)

Supplier exit fees may also apply
or more details please refer to our Supplier Terms page

 

We may update this page at any time, please review our full terms for the date you signed up which includes the information in this summary or download as a PDF of this page for your records.