Understanding your bills

This section explains billing, price changes, and billing periods.

Energy (gas and/or electiricty)

• Why has my energy price changed?
• Why hasn’t my energy price changed?
• How does energy billing work based on actual usage?
• Why isn’t my bill half the price if my property is electric-only?
• Why is my TruEnergy quote based on an estimate?
• How does your energy usage compare to the Ofgem national average?
• What’s the difference between fixed, standard variable, and unlimited energy tariffs?

Water

• How does water billing work with and without a water meter?
• How does Dandi water billing work?

Council tax

• How do council tax bands work?

Your Rebel Energy bill

• Overview of your Rebel Energy bill
• How will I be affected by Rebel Energy’s closure?
• The energy usage section of your Rebel Energy bill
• Rebel Energy unit rates and charges
• Rebel Energy payment plans and direct debits
• See your Rebel Energy bill in more detail
• What to do if you have issues with your Rebel Energy bill

Postal bills

• I’ve received a bill in the post, what should I do?
• Why have I received a bill in the post?
• What happens once I upload a bill to my account?

Meter readings

• What is a meter reading and why are they important?
• Where to find your meter reading
• How to take a meter reading
• When to take a meter reading
• What to do if you can't find your meter
• How do I know if my bills are based on actual or estimated readings?
• How do I submit a meter reading to Homebox?