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Virgin Media VOOM Internet

Tariff details
Supplier Virgin Media Business
Tariff Name Voom Fibre Broadband
Tariff Type Minimum 12 Months
Cancellation Notice Period 90 Days
Guaranteed Speeds VOOM Speed information
Monthly cost is dependent on the package you have selected with a £2/month price increase each April
A minimum contract period of 12 months applies and additional charges may be incurred if the contract is cancelled early which are outlined below.
Contracts can only be cancelled by providing 90 days notice, unless otherwise agreed, we will notify Virgin Media of the cancellation 3 months before your tenancy end date. 
If you agree to an installation of your broadband services within your 14-day cooling off period, you will lose the right to cancel and fees will apply.
Please make sure you read and understand the Virgin Media terms below.
Virgin Media Business documents and information
Important Information
VOOM Fibre Broadband (services) is offered by Billing Better Ltd in partnership with Virgin Media Business (VMB).
 
Homebox enters into an agreement with VMB on your behalf as an agent and we will be responsible for making payments to VMB. If Homebox fails to make payments to VMB, they may suspend or terminate the services, whether or not you have made payments to Homebox.
 
VMB will send bills for the services to Homebox for payment. Homebox will make payment to VMB provided there is sufficient funds in our Household e-money wallet. If you have a credit balance in your Household e-money wallet, VMB is not obliged to make payments to you in respect of any such amounts.
 
  • You are liable to make payments to Homebox for your services, including monthly charges, installation, termination and cancellation charges as may become due.
  • Homebox are liable to VMB for any payments and charges referred to in the Terms
Cooling-Off Period and early installation
Cooling off period: You may cancel your Broadband Service within 14 days of signing up without penalty, under your statutory cooling-off rights. Your broadband service will not be installed until at least three working days after the cooling-off period.
Early installation - no right to a cooling off period
If you agree to an early installation of your broadband service you will no longer be entitled to a cooling-off period and the early cancellation fees will apply. If your service has not yet been installed the below cancellation fees will apply instead.
 
If you are cancelling within 14 days of signing up and before the service is installed you will incur the following fees:
  • earlier than 12pm 3 working days before the installation date - FREE TO CANCEL
  • within 3 working days of installation date - £150.00 ABORTIVE VISIT FEE
Cancellation
Standard cancellation: We must provide 90 days notice to VMB to cancel your service for any reason, due to this we will send a notification to VMB to cancel your service 3 months before your tenancy end date. If you do not wish to cancel your VMB service, you should contact us as soon as possible to amend your tenancy end date.
 
Early cancellation: Following installation of the service, 90 Days notice must be provided to cancel.
If you are cancelling before the service is installed you will incur the following fees:
  • earlier than 12pm 3 working days before the installation date - £45.00 CANCELLATION FEE
  • within 3 working days of installation date - £150.00 ABORTIVE FEE + £45.00 CANCELLATION FEE
You will be liable for any early cancellation charges we incur from VMB where the service terminates within the minimum contract period which include: an amount equal to the service fee for the rest of the Minimum Term, less any payments you have already made for that period; and a reasonable disconnection fee if the line is being disconnected.
Support
Please contact Homebox for support in the first instance.
Post: Homebox, PO Box 1404, Crawley, RH10 0SY
Email: support@homebox.co.uk
Phone: 020 8106 1894