Energy
Understand energy billing, submit meter readings, compare usage, and check tariff details.
Tariffs & Billing
- How does energy billing work based on actual usage?
- What are energy unit rates and standing charges?
- What is the Homebox Energy Billing Fee
- What’s the difference between fixed, standard variable, and unlimited energy tariffs?
- Why has my energy price changed?
- Why hasn’t my energy price changed?
- Why isn’t my bill half the price if my property is electricity only?
- How do I get a copy of my Energy bill?
Help and Tips
- What to do if your gas or electricity stops working
- What should I do if I have no gas or electricity at my property?
- Why am I paying for two energy payments?
- What should I do if my hot water isn’t working?
- How we calculate your annual energy consumption
- Can I switch my energy to a different supplier
- How to request proof of Gas or Electricity usage
- How does your energy usage compare to the Ofgem national average?
- How can I reduce my Electricity costs?
- How can I reduce my gas costs and usage?
- What is gas and electricity used for in your home?
- What to do if I have a prepayment meter