Homebox Help & Policies
Learn how Homebox works, including our management fee, cancellations, complaints, and key policies. Clear, simple guidance to help you understand what to expect from your Homebox service.
- How can I change my payment or direct debit date
- How can I contact Homebox?
- How do I dispute my bill?
- How do I cancel my Homebox account
- Where can I find Homebox's Terms of Service
- Where can I find my suppliers Terms and Conditions?
- What is the cooling off period?
- About our services
- Changing your package (What you can and can’t do)
- What should I do if I have a complaint?
- How does the Homebox refund process work?
- What are exit fees and when do they apply?